7-day return request window
Unless a product page states a different lawful condition, YellowMoon’s default staging policy allows customers to request a return of eligible fashion products within 7 calendar days of delivery. Returned items should be unused, unwashed, unworn (other than a reasonable fit check), with original tags, accessories and packaging where reasonably applicable.
Items that may be non-returnable
For hygiene, safety, customisation or product-integrity reasons, intimate wear, opened personal-use items, customised products and products clearly marked non-returnable may be excluded from change-of-mind returns. This does not remove rights available for products that are defective, damaged, materially misdescribed or incorrectly supplied.
Wrong, damaged or defective products
Contact support promptly with the order number and reasonable evidence such as photographs. Where the claim is accepted, YellowMoon will arrange the appropriate replacement, return or refund in accordance with applicable law and the circumstances of the order.
Cancellations
Customers may request cancellation before dispatch. If an order has already entered shipment, the applicable return process may need to be followed. YellowMoon will not impose a cancellation charge on a consumer unless a similar charge is also borne by YellowMoon where YellowMoon cancels the purchase order unilaterally, as applicable under the Consumer Protection (E-Commerce) Rules, 2020.
Refunds
Approved refunds will be initiated to the original payment method or another legally permitted method within a reasonable period. Bank, card network, UPI or payment-provider processing time may apply after YellowMoon initiates the refund.