Returns, Refunds & Cancellation

Return requests

Eligible products may be requested for return within the return window displayed by YellowMoon, subject to product condition, category restrictions and applicable law. Returned items should be unused, unwashed and returned with original tags and accessories where applicable.

Wrong, damaged or defective items

Contact customer care promptly with your order details and reasonable supporting photographs. Where a claim is accepted, YellowMoon will arrange the appropriate return, replacement or refund.

Cancellations

Cancellation requests can be made before dispatch. If an order has already entered shipment, the applicable return process may need to be followed.

Refunds

Approved refunds are initiated to the original payment method or another legally permitted method. Payment-provider or banking processing time may apply.