Consumer grievance mechanism
YellowMoon will maintain a grievance officer for consumer complaints. In line with the Consumer Protection (E-Commerce) Rules, 2020, consumer complaints should be acknowledged within 48 hours of receipt and redressed within one month.
Before live launch, publish here:
Grievance Officer: [Name]
Designation: Grievance Officer
Email: [Grievance email]
Phone: [Phone number]
Business address: [Principal/registered address]
How to complain
Send the order number, registered email/phone, a short description of the issue and relevant photographs/documents where applicable. YellowMoon should provide a complaint/ticket reference for tracking.
National Consumer Helpline
Consumers may also access the Government of India National Consumer Helpline at consumerhelpline.gov.in or call 1915.