Customer support
For order, product, delivery, cancellation, return or refund assistance, contact YellowMoon through the verified support details published here.
Before live launch, publish: customer-care email, phone number, principal/registered business address, GSTIN/PAN where applicable, and working support hours.
Consumer complaints
Formal consumer grievances can also be raised through the Grievance Redressal page. YellowMoon should acknowledge consumer complaints within 48 hours and seek to redress them within one month in line with the Consumer Protection (E-Commerce) Rules, 2020.